Complaints, appeals and responding to harassment

Do you need help in sorting out a problem? Do you feel you have been treated unfairly by an academic or professional staff member of Monash Malaysia?

Here at Monash Malaysia we take these issues very seriously. We want to ensure that you are treated fairly and respectfully in your dealings with the University.

This page provides information about our student support services, processes for making complaints, your rights of appeal/review and sexual harassment.

Student Support

Our Student Support Officers can help you on a wide range of matters, including advice on University policy and procedures, academic progress, disciplinary matters, lodgement of a complaint or grievance, as well as support and representation at relevant proceedings.  

If you need support on any matter outlined on this page, or perhaps just a listening ear, look for our Student Support Officers who are located at the Student Experience Office, Building 2, Level 2. Call 03-551446028 (office hours are from 9am - 6pm) or send an email to mum.student.support@monash.edu


Complaints

If you want to make a general complaint involving service quality, please write to us at complaints@monash.edu

For all other complaints, you should follow these steps:

Appeals/Review

Monash University students have rights of appeal/review.

For example, you can appeal:

  • outcome of disciplinary proceedings on specified grounds against the finding and penalty, or the penalty alone.
  • exclusion for unsatisfactory progress if new evidence exists that was not reasonably available to you at the time of the academic progress committee hearing and which had the potential to affect the decision of the committee.

You can also request for a review of marks if you believe an error has been made in the assessment of your work.

The Course Management Office in the School where you study will be able to provide you with information about appeal/review processes.

And you can always ask for advice from the Student Support Officers by email at mum.student.support@monash.eduor in person at the Student Experience Office, Building 2, Level 2.

Sexual Assault and Harassment

We are committed to providing a safe and healthy environment for work and study that is free from unacceptable behaviour; where staff, students and other members of the University community are treated with dignity, courtesy and respect.

We prohibit all forms of unacceptable behaviour. Bullying, discrimination, harassment (including sexual harassment), victimisation and vilification will not be tolerated.

To report an incident on sexual assault or harassment please contact our Student Support Officers as first point of contact. They are located at the Student Experience Office, Building 2, Level 2. Call 03-551446028 (office hours are from 9am - 6pm) or send an email to mum.student.support@monash.edu

For immediate help after office hours, contact on-campus security at 03-55146333.

Policies and Procedures

If you need more detailed information, you can consult the following policies and procedures: