Frequently Asked Questions (FAQs)

You can see a doctor. Kindly pay all your medical bills, keep the Original medical bill(s) and receipt(s), and submit together with a completed claim form at International Student Support (ISS) office.

No. Claim reimbursement will be banked in directly to your local bank account.

No. You must see a doctor at a clinic or hospital for any treatment or medication.

Yes. Reimbursement of claim will be credited directly to your local bank account. You are advised to NOT terminate your local bank account and have your online bank account remain active.

Yes, coverage is extended to cover students while they are out of Malaysia up to 90 days. However, the coverage is up to a maximum of 25% of the amount stated in schedule of benefits.

You can:
a:   Visit ISS, Student Experience, Building 2, Level 2
b.   Email to iss.adviser@monash.edu
c.   Make a phone call
i.   +603 551 44409 (Ms. Chan Wai Ching)
ii.  +603 551 46039 (Ms. Chong Li May)