FAQ

This section explains the things you need to know about paying your academic fees whilst at Monash University Malaysia.

It is very important that, before you commence your studies, you ensure that you will have sufficient funds to pay for your studies from initial registration through to completion of your studies. These pages will explain why, and what you need to do if your circumstances change.

IMPORTANT: DO NOT WAIT FOR AN INVOICE

Monash University Malaysia does not send invoices (bills) showing the semester fee amount and due date. To find out about your semester fee:

New students
The tuition fee quoted in your offer letter is only applicable for the course commencing in the year that the offer letter is issued. Please refer to our undergraduate and postgraduate fees pages for the latest tuition fees and other costs, as these may be revised annually.

If you have been successful in obtaining a Tuition Fee Waiver or Bursary, your offer letter will show the fee payable before deduction of this tuition fee waiver, bursary and any other discounts.

You will need to prepare the payment using the amount stated in your offer letter, and subsequently deduct the tuition fee waiver, bursary or any other discount (if any).

Current students

Returning students will receive an email to their university email accounts and/or personal email addresses about a month before the semester begins. The email will include a link to the Monash Finance website, where students can generate their semester fee statement online using the Fee Calculator.

You are encouraged to check your email regularly to stay informed about any issues with fee payments or other aspects of University life.
Below is the 2026 Semester’s payment due date:
Academic Calendar Payment Due Date
Semester 1, 2026 6 March 2026
Semester 2, 2026 31 July 2026
All students are required to make full payment of their semester’s fee at the beginning of each semester by the semester’s payment due date. For Malaysian students, you have the option of paying your tuition fee via:

EPF Withdrawal

Students who have not yet applied to EPF or are awaiting approval must pay the full tuition fees in a lump sum or in instalments. Please apply online before the semester payment deadline to avoid a late payment fee by clicking this link. Please refer to the user guide. The processing time is 5 working days.

PTPTN Loan

PTPTN will release the loan directly to students' bank accounts on a semester basis, subject to students passing the examination.
- Students awaiting approval for their PTPTN loans must pay the full tuition fees.
- Successful PTPTN loan applicants are required to pay the full tuition fees in a lump sum or in instalments, subject to the University’s payment method.
Please ensure that the balance semester fee not covered by EPF withdrawal or PTPTN loan is paid before the due date to avoid late payment fees.
Visit our Fee Payment Methods page for more details.
Yes, as part of Monash University Malaysia’s effort to provide an efficient, secure and seamless payment experience for you, all payments from students will be made digitally using the University’s existing, approved payment channels, including:
- JomPAY
- Online Credit Card / FPX / e-Wallet (TnG, MAE, Grabpay, Boost, etc)
- Flywire
- HSBC Direct Bank-In (bank transfer)
- Alipay
- Cash or Cheque deposit at any HSBC branch.
Effective 15 November 2026, the Finance Counter no longer accepts:
- Cash
- Physical credit/debit card.
For payment methods and step-by-step guidance, please visit our Payment Methods webpage.
Digital payments eliminate the need to carry cash and allow you to send payment securely from anywhere, at any time, without being restricted by office hours. Please note that any third-party processing fees, currency conversion rates, or bank charges are set by your payment provider or card issuer and will be displayed on the payment checkout screen before the transaction is completed.
1. Will the Finance Department still accept cash payments?
Over-the-counter cash processing at the Finance Counter will be discontinued effective 15 November 2026. Cash remains accepted via cash deposit into Monash University Malaysia’s bank account using your student-designated account number at any HSBC branch.
If you are a new student paying the initial fee, please upload your signed Offer acceptance form and proof of payment to the Monash Helpdesk (continuing students do not need to take further action). When uploading payment receipts, ensure your Student ID, Full Name and Transaction Reference Number are clearly visible. For your security, please do not share full card numbers or banking passwords.
2. Can I still pay using a physical debit/credit card at the Finance Counter?
The Finance Counter will no longer accept payment using a physical debit/credit card effective 15 November 2026. However, we are available to guide you through making an online payment using your debit/credit card. Alternatively, you can refer to the Payment Methods webpage for a step-by-step guide.

3. Can I still pay by cheque?
Cheque payments will continue to be accepted; however, the Finance Counter cheque drop box will be discontinued effective 15 November 2026. Students who wish to make payment by cheque may do so by depositing the cheque into Monash University Malaysia’s bank account (using your student-designated account number) at any HSBC branch. Please ensure that “Monash University Malaysia Sdn Bhd” and your student ID is provided on the back of the cheque to facilitate the accurate identification and processing of your payment.
4. How will I know whether my payment has been received?
Processing times may vary depending on the payment method. Your payment date will be recognised as the timestamp on your bank/payment confirmation slip. Please retain your transaction record until the official receipt is issued and emailed to you (3 to 5 working days).
Please make your payment early, especially where payment is required by a specific due date, to allow sufficient time for the payment to be processed and reflected in your account.
5. Can I make a payment from outside Malaysia?
Yes. Students making payments from overseas can use Flywire/Direct Bank-in or other applicable international payment options. Please refer to the Payment Methods webpage for details.
6. Can I make a payment on a weekend or public holiday?
Yes, online payment channels are generally available outside Finance Counter operating hours. However, processing and account update times may vary as the processing occurs within 3 to 5 working days.
7. What if I enter the wrong student ID or payment reference?
Contact the Finance Department as soon as possible and provide your payment confirmation via Monash Helpdesk.
Providing the correct transaction details will help us identify and allocate the payment.
8. What if my online payment fails but money has already been deducted from my bank account?
Do not make another payment immediately. Keep the transaction details or bank confirmation and contact your bank and/or the Finance Department for assistance.
9. I don't have a Malaysian bank account. How can I pay?
Students without a Malaysian bank account may consider the international payment options available on the Payment Methods webpage.
10. Will the Finance staff still accept my payment if I urgently need to clear an outstanding balance?
No. Once over-the-counter payments are discontinued, payments must be made through the available online channels. However, you can submit your proof of payment and details via Monash Helpdesk so that we can verify and process your urgent payment. The Finance team can assist you in identifying the appropriate payment method.
11. What if I have an urgent payment due and the online payment is not working?
Please contact the Finance Department promptly via Monash Helpdesk or walk into the Finance Counter and provide details of the issue. We recommend making payments well before the due date to allow sufficient time for processing.
12. What happens if my bank shows that the payment was successful, but I did not receive a confirmation from Monash?
Keep your bank transaction record and contact the Finance Department via Monash Helpdesk if the payment does not appear in your account within the applicable processing time.
13. Will the Finance Counter become completely unavailable?
No. The Finance Counter will continue to serve as a consultation point for students who require assistance with fees, account matters and payment options. Payment transactions themselves will be conducted through the available online channels.
14. Is it safe to make payments online?
Students should use only the official Monash payment channels and payment instructions published by the University on the Payment Methods webpage. Avoid making payments through unofficial links or sharing your banking credentials with others.
15. How do I know that a payment link or payment request is legitimate?
Always access payment instructions through the official Monash University Malaysia Payment Methods webpage or approved University communications. Do not rely on unverified payment links received from unknown sources.

Academic Calendar	Payment Due Date
Semester 1, 2026	6 March 2026
Semester 2, 2026	31 July 2026

What can I do if I'm having difficulty paying my fees?

Please do not ignore requests for payment or correspondence regarding late fees. We want to ensure that you can pay your fees. If you are having difficulties, please contact us; we can advise you on your options or contact your department, which will work with us to resolve the issues.

We can look to agree on a Pre-Approved Instalment Plan which would allow you to change the period you pay your fee in the short term, or if the payment difficulties are likely to continue for an extended period of time, we can direct you to your School to discuss whether suspending your studies with the University would allow you time to resolve any financial difficulties.

If you wish to talk to someone about your fees situation, the University has a private meeting room in our Finance Unit where you can come and discuss your issues with one of our advisers.

Instalment Payment Plan

1. This instalment plan is only applicable to

students enrolled in Monash University Malaysia degree courses, and
tuition fees only.

2. General fees, such as the application fee, registration fee and general amenities fee, do not form part of the instalment plan and must be paid in the first instalment.

3. Fee payments are divided into 3 (three) instalments:

Semester	1 2026	2 2026	October, 2026
1st instalment (50% tuition fee)	10 Mar 2026	10 Aug 2026	10 Nov 2026
2nd instalment (25% tuition fee)	10 Apr 2026	10 Sep 2026	10 Dec 2026
3rd instalment (25% tuition fee)	10 May 2026	10 Oct 2026	10 Jan 2027

4. An administration fee of RM 100.00 (+6% SST for non-Malaysian citizens) is charged on each instalment payment.

5. Any delay in any of the above instalment payments will lead to an encumbrance being placed on your enrolment and may result in the following, where your access to WES is restricted.

You will not be able to access your exam results.
You will not be able to apply to graduate.
A late payment fee of RM100.00 will be imposed after the due date of the instalment(s).

Applicants shall receive an email sent to their registered Monash student email address after their application is processed.

Please click here to apply for the Tuition Fee Instalment Payment Plan.

A payment extension plan will be considered if you are having difficulty paying your fees by the scheduled payment dates. You should contact the Finance Helpdesk to discuss your enrolment options at least 1 week before the semester payment due date. To consider other payment plans, we need to understand why your financial position has changed since you joined the University, and we may require documentary evidence to support this.

You need to give careful consideration as to whether you will be able to meet the agreed payment plan, as once it has been agreed, we will expect payment to follow.

Agreed payment plans will always ensure that semester tuition fees have been paid in full prior to the next academic year. If the fee due in a period of study is not paid, you will not be permitted to start your next academic year.

To apply, you'll need to:

1. Please submit a request to Finance Helpdesk for a further instalment(s) and include:
- a. proposed up to a total of four instalment dates for payment of your outstanding fees (before swot vac ends)
- b. supporting documents showing a change in your circumstances that were outside your control and have led to difficulty paying your fees
- c. supporting documents showing that you're able to pay your outstanding fees by the proposed due date (e.g. proof of income, 3 months' bank statement of a family member paying your fees).
If students do not pay the tuition/general fees by the due date, they shall be charged a late payment fee of RM100 and a penalty of RM100 for each month of non-payment thereafter. If the student continues to have outstanding tuition/general fees, the student's enrolment at Monash University will be encumbered.

This will result in computer and library access being withdrawn, the examination results being withheld, and the student not being permitted to enrol in the following semester until all outstanding fees have been paid. Further delays in paying the outstanding tuition/general fees will result in the student’s enrolment at Monash University being invalidated.

International students who are invalidated will be reported to the Department of Immigration for breach of student pass conditions. If you do not pay your fees by the due date or do not contact the University to agree on a payment plan, we will begin the process of collecting the fees you owe.

The key points are that your portal may be interrupted, your enrollment may be invalidated, and you may ultimately be withdrawn from the University for non-payment of fees. Therefore, it is important to contact us if you have difficulties paying your fees, as we can only work to resolve any issues by discussing them with you.
You can find the information you need on our University's Student Fee policy website.
Visit the Other Fees page for more information.

Finance unit operation hours and contact details:

Finance Helpdesk	helpdesk.monash.edu.my
Telephone	03-5514 6000
Address	Monash University Malaysia Sdn Bhd Building 2, Level 1, Jalan Lagoon Selatan Bandar Sunway, 47500 Selangor Darul Ehsan
Operation Hours	Monday - Friday 9am - 5pm Closed on Weekends and Public Holidays

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