What is an encumbrance?
An encumbrance is a block placed on your account that stops you from accessing various University services.
If you have unpaid fees or fines, or you’ve failed to provide enrolment documentation a systems block will be placed on your account that will prevent you from sitting an eExam, requesting an academic record or graduating. You’ll also lose access to your results, Moodle, library, and enrolment services until the encumbrance is removed.
Reasons for an encumbrance
Reasons for an encumbrance include:
- overdue fees, including General Amenities Fees
- non-payment of other study costs incurred as part of your study
- unpaid late enrolment fee or other fines
- faculty equipment not returned.
If you don't complete a compulsory module
A block may also be placed on your account if you haven’t completed a compulsory module by the due date, which will prevent you from getting your final results, ordering an academic record (transcript), or graduating. Further information on this is available on our webpage for General Studies and compulsory modules.
How to get an encumbrance removed
To get an encumbrance removed, you’ll need to resolve the problem that led to the block being placed on your account (e.g. by paying unpaid fees or fines).
If you’re encumbered, we’ll email your Monash account with details and instructions on how to get the encumbrance removed.
Check whether you’re encumbered
If you’re unsure whether you’re encumbered, check your Monash email account, as we’ll have notified you.
Paying overdue fees and fines
For instructions on how to make a payment, see fee payment methods.
Payments and transfer time
Please be aware that once your debt is paid, your access to services won't be restored immediately.
Depending on your payment method, transfer times may vary. If paying by cheque, credit card or local Electronic Fund Transfer (e.g. GIRO, RENTAS), this takes about two working days. For telegraphic transfer outside Malaysia, transfer time may be around five working days.
Once we’ve received your payment, we’ll restore your access to services, which can take another two working days. If your access is not restored within that time, contact Finance Helpdesk.
Invalidated (cancelled) enrolment
If you have debts that remain unpaid (and you did not consult us to make payment arrangements ) or you haven’t supplied documentation that we requested, your enrolment will be invalidated (cancelled).