1. Will I still get my normal Fee Statement
Yes, there is no change in this process. You will continue to receive your Monash University Fee Statement.
- However, if your Fee Statement shows an amount in negative (i.e. the amount is in brackets) at the “Total to Pay” at the bottom of the statement, this indicates that you have made excess payment which can be applied to your future e-invoices.
- If the amount is not in brackets, this means the amount is owed by you to the University and a payment from you is required.
2. Which amount should I pay?
Always refer to your Fee Statement for the correct amount, due dates and payment instructions as it contains all e-invoices and e-invoice CN issued, giving you a summary of the total owed or in excess. The e-invoice and e-invoice CN are for your records only as it is required by law to provide these copies to you.
3. How do I pay my fees?
The payment process stays the same.
- Refer to your Fee Statement for the amount and due date.
- Follow the payment instructions on your Fee Statement or refer to Fee Payment Methods
- Do not use the e-Invoice or its QR code for payment.
4. I only received an e-Invoice and/or e-Invoice CN, not a Fee Statement. What should I do?
- You will receive a Fee Statement on a monthly basis.
- Fee Statement for semester enrolment is usually emailed to students within one month from the semester’s intake date. If you have not received your Fee Statement and wish to make payment, you may still do so by referring to the Fee Calculator.
- Tuition fee waiver, sponsorship/ discounts will only be updated after census date. You may deduct the amount from the total fee and make payment of the net amount. Please refer to principal dates for more information on intake dates.
- If you expect to pay but have not received a Fee Statement within 2 working days after receiving an e-Invoice, kindly contact the Finance Helpdesk.
5. What if I have a full tuition fee waiver?
If your fees are fully covered by a waiver, you will receive the e-Invoice for the tuition fee and the e-invoice Credit Note for the tuition fee waiver which you can keep for your personal records. You may receive a Fee Statement with outstanding balance initially because the tuition fee waiver, sponsorship, discounts will only be updated after the census date. If it is fully covered, no further action is required from you.
6. What if my fees are fully paid by a sponsor?
You will still receive the e-invoice until this is billed to your sponsor who will then receive a copy of the e-Invoices directly. You will then receive an e-invoice CN and you will still get a Fee Statement. Please refer to item 11. If it is fully covered, no further action is required from you.
