Frequently asked questions

All trainees are undergoing postgraduate practice to be a qualified practitioner. They practice under strict supervision from our board of qualified and licensed senior clinical supervisors.

As the trainee counsellors/ psychologists are still in training, audio and video recording are necessary to protect you and ensure the students deliver quality services. Trainees also review the recording with their supervisors for their learning and  development. The recordings will be locked and kept confidential, and will typically be deleted upon completion of the training process.

Your privacy and confidentiality are of the utmost importance. The trainee counsellors and clinical psychologists only discuss your case with their assigned clinical supervisors and no information will be shared and discussed outside the session. Only the supervisors and the assigned therapists would know of your engagement with our services. However, confidentiality may not apply in certain risky or dangerous circumstances (where if an individual is at immediate harm of themselves or others). More information will be provided, during your first session with the assigned practicum counsellor/ psychologist. You may ask for the identity of the clinicians' supervisors.

When you sign up/ fill out the intake form or speak with the clinic coordinator, explicitly state that you know a student or staff member there. Our clinic coordination team will do our best to coordinate from there by avoiding any forms of conflicts of interest.

Please reach out to us email at Fledge@monash.edu. You can choose to be reassigned to another counsellor/ psychologist trainee.