Contact Us
Need IT help without having to contact the ITS Service Desk?
Staff and students may get their IT issues resolved via IT self service portal. No more waiting on hold or endless emails. Submit your requests anytime.
| Student | myServices is a portal for student to log IT related issue and access helpful information. Update your bookmarks and submit your next IT ticket. |
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| Staff | Visit IT Service Request portal to submit your IT requests and incident tickets. |
Popular IT requests
| Monash IT account | If you’ve registered your mobile number at Identity Portal, you can reset your password using our self-service password reset tool. |
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| Network account | Visit MUM SSPR and click Forgot Your Password for self reset. |
| Multi-factor authentication (MFA) | If you’re locked out of your account, visit the self-service MFA reset at Identity Portal page and follow the prompts to reset your MFA using a backup code. Visit here for more information on backup codes. |
Location
For any assistance, please don’t hesitate to visit the ITS Service Desk. We’d be happy to help.
Working Hours
Semester
Monday – Friday (8:00am – 6:00pm)
Saturday, Sunday and public holidays (Closed)
Semester Break
Monday – Friday (8:30am – 5:30pm)
Saturday, Sunday and public holidays (Closed)