Students Support
What to do first?
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What to do first?
Welcome to Monash University Malaysia. New students to Monash University Malaysia are encouraged to attend the orientation before the semester commences. The information shown here is to prepare the student for the coming semester. Below are the resources available to you as a new student in Monash University Malaysia.
- IT Account
- Computer Lab
- Wireless network (WIFI) in campus
- Printing services
- Webdrive
- Email & collaboration
- Microsoft Azure
- Digital Signage
- Class timetable
Computer access during orientation week
- For students who have registered for Monash IT Account prior to Orientation Week and would like to use the computers, log into the PC using the given Monash IT Account username and the default password provided in the Orientation Guide.
- As for students who are registering for their Monash IT Account during the Orientation Week, computers are accessible by logging in using the generic login credentials provided during the Orientation Week briefing.
Important Note
New student is advised to complete the Monash Account Registration Service before the orientation week. The completion of this service is important for Network Account creation. Failure to complete the Monash Account Registration Service can delay your Network Account creation.
Go to the link below to complete the Monash Account Registration Service.
IT Account
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Monash University Malaysia student will have two (2) accounts in the campus. These accounts are for the use of IT resources for learning. The accounts are;
- Monash IT Account
- Network Account
Please take note that the username for Monash IT Account and Network Account are the same. However, the passwords are managed separately. Monash IT Account is administered by eSolutions in Monash Australia. Network Account is administered by local IT Services Department.
Passwords and security
Your Monash password expires every six months. To ensure you have a strong password, it must meet the following criteria:
It must be between 8 and 12 characters in length.
It must also include:
- A combination of upper and lower case letters
- At least one number
- One or more symbols (excluding the following symbols @ “ ‘ and space bar)
- It cannot be a dictionary word or a simple string of letters or numbers
- It cannot be any of your previous six passwords
MONASH PASSWORD RESET FORGOTTEN YOUR PASSWORD?
All students are now automatically registered to access the self-service password reset system. Please check your personal details are correct at https://identity.monash.edu/.
Multi-factor authentication (MFA)
Multi-factor authentication (MFA) provides you with increased protection, keeping your personal information private and secure. It involves using your phone to verify your identity when logging in (just like most banks use when you make a transfer online). There's more information in the section from this link:
https://www.monash.edu/esolutions/accounts-passwords/multi-factor-authentication
Monash has introduced multi-factor authentication (MFA) backup codes that allow you to reset your MFA without having to contact the service desk. Go to link below for the guide to generate your backup codes.
https://www.monash.edu/news/internal/internal-articles/action-required-get-your-mfa-backup-codes
Important note
New student is advised to complete the Monash Account Registration Service before the orientation week. The completion if this service is important for Network Account creation. Failure to complete the Monash Account Registration Service can delay your Network Account creation.
Go to the link below to complete the Monash Account Registration Service.
Monash IT Account
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About
Monash IT Account enables access to your Monash student email and all other online resources. This IT account comprises a unique username and password. The username is derived from your full name. It is a combination of letters from your first name and surname.
For instance, if your name is Michael Frederick, your Monash IT account username could be: mfred1. The username cannot be changed, whereas your password can be changed.
Your Monash IT account enables you to access the Monash website and other resources which are protected by a password including:
- Student portal : Login to my monash to access your email and key study resources, read student news and find out what's happening on your campus
- Web enrolment system (WES) : View and edit your enrolment details, access fee information,exam schedules, academic records (exam result) and student letters
- Allocate+ : Enter and edit your timetable preferences
- Moodle : Access your unit materials, participate in discussions, submit assignments and check your grades.
- MULO : View recorded lectures online
- Google Apps : Email, Calendar, Drive and Hangout
- Library resources
- Others : Access to other computer systems if required by the units you are studying
| Student | Staff |
|---|---|
| Monash Portal (my.monash.edu) | Monash Portal (my.monash.edu) |
| Moodle | Moodle |
| Web Enrollment System (WES) | Employee Self Service (ESS) |
| Timetabling (Allocate+, Class timetable) | Venue, Event & Space Booking Systems |
| Library Database | Staff Directory |
| Student Online Forms (SORS) | SAP Concur SAP S/4HANA |
Getting your Monash IT Account
Monash IT account will be created after you have accepted the offer and registered to start your learning in the coming semester.
To start using the account, it must be activated. The account activation can be done at the Monash Account Registration Service. You will receive your course offer via email, which contains your Monash student ID number along with the links to Let's Begin web page as below;
- https://account-registration.monash.edu
- https://www.monash.edu.my/lets-begin/enrolment/enrolment or
- https://www.monash.edu.my/lets-begin (scroll up/down to “Enrolment”) or
- the Current Students web page: http://www.monash.edu/enrolments/processes/first-time
To activate the your Monash IT Account, please refer to the information as follows;
- “Monash Account Registration Service” at https://account-registration.monash.edu/.
- Once the registration complete, email (#1) verification will be sent to your personal email address with subject “Verification Email for Monash University IT Account”
- Go to the personal email account that you nominated for setting Monash IT Account password.
- Once the Monash IT Account successfully registered, you will receive a confirmation email (#2) with instructions for password setting with the subject “Welcome to Monash University – IT account activation”
- If you did not receive any of the emails mentioned above, you will need to check your SPAM, JUNK or BIN folders in your personal email. If the email is still not found, please contact ITS Service Desk at 03-55146200 or email to servicedesk.my@monash.edu for assistance.
Password information
To help keep your account secure, the University has implemented new requirements to strengthen the security of our passwords. These new requirements may make it harder for some people to choose a new password. To minimize frustration, we are providing you with this guide. A key change is that all password changes are now checked against a database of over 600 million breached (stolen) passwords. These are passwords that have been stolen by hackers from various services (such as LinkedIn) and made available on the Internet. If you try to set a password that is in this database, the password change will not be successful. The new requirements are:
- Minimum length: 8 characters. It is advisable to have a password/passphrase that is more than 8 character in length.
- Passwords: Passwords must contain at least one character from 3 out of 4 of the following categories – numbers, lower case letters, upper case letters, symbols. Avoid using words that are found in the dictionary.
- E.g: A1pp23le$ (acceptable)
- E.g: AppLe$123 (not acceptable as "apple" is a word in the dictionary)
- Passphrases: A sentence or several random words like, “ilikeswimming” You don't need to include special characters and you can include spaces in between the words. e.g. "i like swimming"
Security: The password must not have been exposed in a previous data breach. We also check variations of passwords against that list. We eliminate symbols, numbers, punctuation, and common character substitutions before checking for a breached password. For example, if you try to set a password of "P@$$w0rd", it will get converted to "password" before being checked, and that will be rejected.
Once you have set a good password, and have enrolled for multi-factor authentication, you will no longer have to change your password every 180 days.
Change password
Go to my.monash.edu.au to change your password or alternatively go to https://ims.monash.edu/
Network Account
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About
Your Network account enables you to access the desktop computer and other resources which are protected by a password including:
- Campus lab computer login
- Monash Malaysia VPN
- Webdrive
- Campus printer
- EPF Withdrawal
Getting your Network Account
Network account will be created after you have accepted the offer and complete the Monash Account Registration Service to start your learning in the coming semester. If you have not completed the Monash Account Registration Service, go to this link https://account-registration.monash.edu.
To start using the account, you may choose the options steps provided below. More information can be found on this Monash University Let's Begin – Monash Malaysia orientation activities page.
Change Password
Option 1:
Using Monash computer in the campus:
Step 1: Login using your existing network account.
Step 2: Press Ctrl+Alt+Del
Step 3: Select option “Change A Password” from the dialog box.
Step 4: Enter current password and new password. Click 🡪 to proceed.
Option 2:
Visit our self service portal at https://mumsspr.monash.edu.my using your own computer, tablet, or phone to update your Network password for the first time.
Network Account Password Reset
If you have forgotten your existing Network password, you may reset your it by following the steps below;
Step 1 : Visit https://mumsspr.monash.edu.my and click Forgot Your Password.
Step 2 : Enter your username. Example :student\abcd0001
Step 3 : A password reset link will be forwarded to your Monash email. Click the link and you may proceed to create a new password.
Password Policy
It's important that you create a strong password and never share it with anyone. Below are the password requirements for your reference.
- Minimum Password Length: 8 characters
- Maximum Password Age: 180 days
- Password History: Last used 6 passwords
- Password Complexity: Must consist Upper Case, Lower Case, Alpha Numeric and Symbol
Wireless Network
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Connect to eduroam Wi-Fi
The Monash wireless network is part of a multi‐university network known as eduroam.
Widely available in most university campuses across Malaysia, Australia and New Zealand, eduroam is also used in the US, Canada, Europe and parts of the Asia-Pacific. Once you're set up with eduroam, you'll be able to connect at all participating universities without having to reconfigure your device.
The eduroam wireless network is available to all staff and students, as well as our guests from participating institutions.
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If you are previously connected to Monash-Malaysia, forget this network before proceeding. Failing to do so, may cause unstable Internet connection when your device switches between networks.
How to connect to eduroam
If you were previously connected to eduroam, you'll need to select it in your wi-fi settings and choose Forget network before following the steps below.
- From your Wi-Fi settings, select the network name eduroam
- Enter your Monash email address as your username
- Staff example: <email>
@monash.edu Student example: <email> @student.monash.edu
- Staff example: <email>
Enter your Monash account password and connect. If you’re asked for: - EAP method (if prompted): PEAP
- Phase 2 authentication (if prompted): MSCHAPv2
- CA certificate: Trust on first use (TOFU)
- Anonymous identity: Must enter Monash email address
- Domain: monash.edu
Need more help connecting?
Take a look at our instructions for:
- Connect to eduroam Wi-Fi on Windows
- Connect to eduroam Wi-Fi on macOS
- Connect to eduroam Wi-Fi on Linux
- Connect to eduroam Wi-Fi on Android
- Connect to eduroam Wi-Fi on iPhone and iPad
On-campus
eduroam is available at all Malaysia Monash University campuses. Always connect to eduroam if you have a Monash account. Important note, please ensure to disconnect from any private VPN before connecting to eduroam.
Support
MacBook users with hardware that is manufactured before the year 2018 may face limited connectivity in certain areas across campus due to the hardware limitation imposed by the manufacturer.
Submit a Report Fault ticket for assistance if you have difficulty connecting to the wireless network.
Printing Services
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About
The managed print services for students consist of printing, copying and scanning in a single Multi-Functional Device (MFD). The managed print services have a secure document release which supports user mobility, protects personal information and confidentiality.
The managed print services are both reactive and proactive to ensure all MFD are available and optimized.
- Remote status monitoring by the onsite PrintCare team.
- Automatic notification to PrintCare upon consumable replenishment requirement.
- Extended support available on next business day on the complex issue.
Please read our Printing Operations Standard for comprehensive guideline.
Printing Cost
Printing charges depend on your choice of:
- Monochrome (Black and white), or coloured ink
- Paper size (A4 or A3)
| A4 Monochrome | RM0.08 per page / per side |
|---|---|
| A3 Monochrome | RM0.08 per page / per side |
| A4 Colour | RM1.10 per page / per side |
| A3 Colour | RM1.10 per page / per side |
All our printers offer duplex printing – printing on both sides of the page. While this saves paper, you will still be charged the normal rate for printing (i.e. RM 0.16 for double sided with black and white).
Printer location
Below are the list of MFPs and its location.
| Unit | Location | Printer Type |
|---|---|---|
| 6 | Building 7 Level 1 | Colour |
| 1 | Building 7 Level 3 (Express counter) | Colour |
| 2 | Building 7 Level 3 | Colour |
| 1 | Building 6 Level 6 | Colour |
Login to printer
First Time Login
For new users, you are required to self-register your student ID card at the MFPs printer.
To read more about self register, click here.
How to Login
Login in to use the printer is as easy as tapping your student ID card at the card reader.
To read more about how to login to the printer, click here.
How to copy Document
For guide on how to use copy function and advanced features, click here.
Print Function
Secure Print
Click here for the complete guide on printing with uniFLOW Secure Print Driver.
UniFlow Online Mobile Apps
The uniFLOW Online Mobile App allows you to send print jobs from anywhere!
Click here for the complete guide on how to setup uniFLOW Online on your IOS or ANDROID devices.
Click here for the complete guide on printing with uniFLOW Online Mobile App.
Web Print
Web Print allows you to send print jobs from a web browser. This feature is only accessible within the campus.
Web Print provides a simple way to enable printing for laptop and wireless users, without the overhead of installing printer drivers.
To read more about Web Print, click here.
Note: The Web Print Services does not offer duplex printing. It only provides one-sided printing.
Scan Function
Scan to Email
Click here for the complete guide on scanning to email.
Scan to Google Drive
Click here for the complete guide on scanning to Google Drive thru the printer.
Printing Credit Top up
How to top-up printing credit
Click here for the complete guide on printing credit top-up
Email & Collaboration
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Email (Google Mail)
Google is the email service provider to Monash University. Each user is given 100 GB of storage space from Google, a combination of Mail and Google Drive. You may check your quota HERE.
Email attachment size
The maximum email size allowed to be sent through is 25 MB. The 25 MB limitation is actually a limit on the complete message object which includes the message text, all attachments and message metadata. Therefore it is recommended that attachments do not exceed 18 MB size limit to ensure the entire email message is sent. It is advisable to zip attachments where possible.
Go to the link below to read more about general information and accessing email.
http://intranet.monash.edu.au/esolutions/email-collab/email/index.html
Collaboration tools (Google Apps)
Google Apps is another additional Google services offered in the campus. It provides additional ways of sharing and collaborating using tools such as Google+, YouTube, Blogger, Analytics and Maps. If you are not able to use the services, you need to opt in to the Google Apps.
Go to the link below to opt in to Google Apps.
https://ims.monash.edu/
Go to the link below to read more about Google Apps.
http://intranet.monash.edu.au/esolutions/email-collab/
If you are new to Google apps? Go to this link to learn about Google Apps.
http://intranet.monash.edu.au/esolutions/email-collab/checklist.html
Microsoft Azure
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What is Microsoft Azure Dev Tools for Teaching?
Formerly known as Microsoft Imagine, this subscriptions program has changed to Azure Dev Tools for Teaching. All current Imagine subscriptions have automatically transitioned to Azure Dev Tools for Teaching.
Monash University Malaysia (MUM) is a member of the Microsoft Azure Dev Tools for Teaching Program. Staff and Students enrolled in Monash University Malaysia is eligible to download software subject to the Microsoft terms and conditions. Go to the link below to start using Microsoft Azure Dev Tools for Teaching.
https://azureforeducation.microsoft.com/devtools
Instruction on how to start using Microsoft Azure is here.
Frequently Asked Questions for students are here.
IMPORTANT NOTE
Most software is only available for Windows platforms . If you are a Mac user, you will need to install Windows 10 Operating System using Boot Camp in order to run the software which is stated in the software catalogue that runs on Windows only
Digital Signage
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The digital signage device provides students with the information on desktop availability in ITS computer lab and Library and Learning Common (LLC). The device are located in 4 locations at;
- Building 9 Level 3
- Building 9 Level 4
- Building 9 Level 5z
Class Timetable
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Student timetable is recorded in Allocate+. Alternatively student can browse the link below to check their class timetable.
http://www.monash.edu/timetables/class
Software for Students on personal device (BYOD)
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This software catalog is provided by Monash University Malaysia for installation on Students personal devices (BYOD).
| Software | Description | Operating System | Installation |
| EndNote 20, 21, 25 | Searches bibliographic databases on the Internet and organizes references, images, PDFs and other files. | Windows macOS | Install |
| MATLAB R2025b | Fourth-generation programming language and development environment for code, files and data. Includes graphics functions for visualization of data and mathematical functions for data transformation. For more information and to access free online training, please click here. | Windows macOS Linux | Install |
| Microsoft Office 365 | The familiar Office applications such as Word, Excel, and PowerPoint include new features that help you create, communicate and work even more efficiently from virtually anywhere. This application suite is only available online. *Office 365 does not cover Microsoft Project & Visio Pro. The application is visible but inaccessible. | Windows macOS | Online Access |
| NVivo 15 | Analytical-focused software that supports qualitative and mixed methods research. Allows collection, organisation and analysis of generated data. | Windows macOS | Install |
| Mathematica | A modern technical computing system spanning most areas of technical computing including neural networks, machine learning, image processing, geometry, data science, visualizations, and others. | Windows macOS | Install |
BYOD Guidelines
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Bring Your Own Device (BYOD)
If you’re beginning your studies at Monash, you’ll need access to a laptop that meets our recommended minimum specifications. This will ensure you can fully participate in your studies, allowing you to live-stream lectures, use a range of free, specialist software on your own device (through MoVE) and more.
Recommended minimum laptop specifications
We recommend that your laptop has the following minimum specifications. Click here to find out the steps to check your device specifications.
Component | Windows | Apple |
Operating System | Windows 11 | macOS 13 (Ventura) |
Processor | i5 2.2GHz / AMD A6 1.8Ghz | 1.2GHz dual-core m3 |
Memory | 8 GB | |
Hard Disk | 120 GB SSD (solid state drive) | |
Display | 14" screen with 1920 x 1080 screen resolution | 13" screen with 1920 x 1080 screen resolution |
Wireless | 802.11ac or better | |
Webcam | User facing, inbuilt microphone and speakers | |
* You’re not allowed to use Chromebooks, tablets, mobile phones or virtual machines to sit eExams.
- You’re not allowed to use Chromebooks, tablets, mobile phones or virtual machines to sit eExams.
- English language must be used for devices and software for studying at Monash University Malaysia.
- Microsoft Office 365 is available for free. Click here for more details.
- Please check the software compatibility before purchasing your BYOD. All students pursuing programs offered through the School of Engineering are required to have a Microsoft Windows device.
Click here for detailed BYOD specifications.
Please read our Bring Your Own Device (BYOD) Standard for comprehensive guideline.
MoVE
The Monash Virtual Environment (MoVE) allows you to access specialized applications on your laptop or tablet – anywhere, anytime, for free! If you're enrolled in a unit that requires MoVE, you’ll need to bring your own device to class.
See the MoVE web page for more information and instructions on how to get access.
Online Assessment (eExams)
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eExams
Many of your in-semester and final assessments may use Monash’s eAssessment platform – these online assessments are called eExams.
Preparing for your eExams
Network requirements
If you’re sitting your eExam at home, your internet download and upload speeds need to be at least 2Mbps. You can test your internet speed by running a speedtest.
To ensure your internet connection is not interrupted or slowed, ask other people in your house not to watch Netflix or other streaming applications or download large files while you’re sitting your exam.
If your internet connection drops out during your eExam, don’t panic – your eExam responses are automatically saved every 30 seconds!
If you’re unable to reconnect to your online exam session, call the Exam Support Malaysia – we'll do our best to get you reconnected as soon as possible.
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IT Services does not offer laptop loan services for students. If you do not have a laptop for your eExam, please contact MUM Central Exams through the Ask Mira platform with a justification to receive further assistance.
Device and system setup
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Computer requirements
You’ll need a laptop to sit your eExam. Chromebooks, tablets and mobile phones can’t be used to sit eExams. For off-campus eExams you can also use a desktop computer, but to ensure the academic integrity of our exams, you won’t be able to use dual monitors when sitting a supervised online exam.
Your device must:
- have recommended minimum laptop specification
- have a webcam
- have the latest version of Google Chrome (used in Incognito mode) with pop-ups enabled (or pop-up blocker disabled) – no other browser can be used for eExams
- be connected to a power source for the duration of your exam.
Logging in
You can connect with or without a VPN – just choose the option that gives you the most stable internet connection.
For instructions on how to install VPN and connect using VPN with multi-factor authentication (MFA):
- for students in mainland China, see Monash International VPN
- for all other students, see Monash VPN.
Webcam and headphones
For supervised eExams, you’ll need a functioning webcam and headset, or headphones with a working microphone to communicate with your online supervisor. You need to check your audio and visual settings before your exam to make sure they’re working – you won't be able to sit your supervised eExam without them.
If you’ve got an on-campus eExam without supervision, you might like to use noise cancelling headphones or earplugs to minimise distractions.
Smartphones
Your smartphone must be fully charged and have:
- the Okta Verify app or Google Authenticator
- a working camera
- a QR code app
- wifi enabled or data connectivity.
For instructions on setting up multi-factor authentication, see multi-factor authentication (MFA).
Photographing your exam room: recommended device specifications
Photographing your exam room: recommended device specifications If you have a supervised eExam that you’re sitting from home, we recommend that your mobile device have the following specifications to ensure you’re able to photograph your exam space as part of your pre-exam steps.
See instructions for photographing your exam space.
Mobile device specifications
| Android | IOS | |
|---|---|---|
| Operating System Version | 4.1 or above (released July 2012) | 11.0 or above (released September 2017) |
| Compatible browser | Chrome version 55+ (released December 2016) | Safari version 13+ (released September 2019) |
| QR code scanner | Inbuilt or QR code app (ensure the scanner or app is enabled) | Inbuilt or QR code app (ensure the scanner or app is enabled) |
Chrome settings
- In Chrome, tap Site Settings.
- Adjust the following settings:
- Cookies: allow cookies
- Camera: enabled
- Motion sensors: enabled
- JavaScript: enabled.
- In Chrome, tap Settings and enable notifications.
- Ensure the cache is cleared.
Safari settings
- Tap Settings > Safari.
- Adjust the following settings:
- Block All Cookies: off
- Camera: allow
- Block Pop-ups: on.
- Tap Advanced > JavaScript: on.
MoVE
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What is MoVE?
MoVE (Monash Virtual Environment) is a new way for students and staff to access the specialized software and applications they need, anywhere and anytime.
Students will benefit by being able to access applications on their own device at no cost; and will reduce their need to visit on-campus labs in order to complete assessments and software-specific study.
Students enrolled in activities that require MoVE will need to bring their own device (laptop or tablet) in order to access the MoVE platform.
Access MoVE
You can access MoVE using your Monash account details to log in.
MoVE can be used on any device with a web browser, but we strongly recommend you use a laptop or tablet. You can speak with your tutor or lecturer for further clarification.
Watch this video to learn more
| VIEW USER GUIDE |
|---|
Software Available on MoVE in Monash University Malaysia
| Software | Description |
|---|---|
| ArcGIS Desktop 10.8.2 | Geographic information system for working with maps and geographic information maintained by the Environmental Systems Research Institute. |
| ArcGIS Pro 3.5 | Part of ArcGIS Desktop. |
| Autodesk Autocad 2025 | Computer-aided design and drafting software application. |
| Chem3D 23 | Part of ChemDraw. |
| ChemDraw 23 | Drawing tool that allows users to draw chemical structures and reactions as well as biological objects and pathways. Users can also use it to predict properties and spectra, convert chemical structures to IUPAC names, view 3D structures, etc. |
| Cygwin | Open source collection of tools that allows Unix or Linux applications to be compiled and run on a Windows operating system from within a Linux-like interface. |
| Eviews 14 | EViews is a statistical package for Windows, used mainly for time-series oriented econometric analysis. |
| Microsoft Excel | Spreadsheet program from Microsoft.Part of Microsoft Office productivity applications. |
| FileZilla 3.68.1 | Open source, file transfer protocol (FTP) software tool. |
| IntelliJ IDEA 2024.3 | IntelliJ IDEA is an integrated development environment (IDE) written in Java for developing computer software. |
| Mathematica 14.3 | Computational software used to develop tools, applications or infrastructure components to create enterprise solutions. |
| Matlab 2025b | Fourth-generation programming language and development environment for code, files and data. Includes graphics functions for visualisation of data and mathematical functions for data transformation. |
| Nvivo 15 | Analytical-focused software that supports qualitative and mixed methods research. Allows collection, organisation and analysis of generated data. |
| Oracle SQL Developer (Delete Profile) | Free Integrated development environment (IDE) for working with SQL in Oracle databases. |
| Qualtrics | Web-based survey tool to conduct survey research, evaluations and other data collection activities. |
| Sidra Intersection 9.1 & 10 | Software package used for intersection (junction) and network capacity, level of service and performance analysis, and signalised intersection and network timing calculations. |
| SolidWorks 2025 | Harness the power of the world’s most widely used 3D design software in a fully-integrated engineering suite, backed by the community and software resources. |
| Space Gass 14 | Multi-purpose 3D analysis and design program. |
| SPSS AMOS 31 | Performs structural equation modelling. Used to show relationships among variables in a model. |
| SPSS Statistics 29, 30 and 31 | Statistical software which allows for planning, collection, access, management and analysis of data. SPSS Statistics also has report generation capabilities. |
| Stata MP 19.5 | A complete, integrated statistical software package that provides data analysis, data management, and graphics. |
| Stella Architect 4.1.2 | Definitive modeling tool to create professional simulations and presentations. |
| Microsoft Word | Word processor program from Microsoft.Part of Microsoft Office productivity applications. |
Click the MoVE tile in student.monash to view latest software available in your MoVE profile.
FAQ
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Frequently Asked Question (FAQ)
| Question | Answer |
|---|---|
| I don’t have an account to log in to the computer on campus. | Please make sure you have completed the Monash IT Account activation at Monash Account Registration Services. Once you have obtained the username and password, please go to Getting your Network Account |
| I’m unable to register. The error “sorry an error has occurred your details must match the one on your course application”. | Please check whether you have entered the correct Family Name (Surname), Given Name and Monash ID, or VTAC ID number or you may contact the Service Desk for assistance. |
| I have completed the Monash IT Account registration, but I have not received the email for the username and password. | Please check your nominated email in the SPAM folder or contact the Service Desk for further assistance. |
| I forgot my password. | Monash IT Account - Go to this link https://identity.monash.edu/sspr to reset your password. Please ensure you have registered yourself for Self Service Password Reset. Network Account - Go to this link https://mumsspr.monash.edu.my and click forgot password. |
| I couldn’t change my password. | Please refer to Password Information. |
| Will I be receiving my student email and what collaboration tools will I get to use? | Yes, you will be given a student email. We are using Google mail. Google is the email and collaboration tools service provider to Monash University. Click here for more info. |
| Completed course but unable to access library database? | Once your course of study is marked as complete in our systems, you will lose access to online library resources as well as the ability to borrow physical resources. This policy applies to all students, including PhD students who have submitted their theses. If you have submitted a thesis and need to make revisions, please speak with your faculty to have your enrollment status updated in order to regain library access. |
| How do I use printing services on campus? | Print services consist of printing, copying and scanning in a single Multi-Functional Device (MFD), which supports user mobility and protects personal information. Click here for more info |
| What are BYOD guidelines? | If you’re beginning your studies at Monash, you’ll need access to a laptop that meets our recommended minimum specifications. This will ensure you can fully participate in your studies, allowing you to live-stream lectures, use a range of free, specialist software on your own device (through MoVE), and more. Click here to view the recommended minimum laptop specifications. |
| What learning software is available for my BYOD? | We have a list of software for installation on students' personal devices. Click here to view the list/catalog. |
| What is MoVE? | MoVE (Monash Virtual Environment) is a new way for students and staff to access the specialized software and applications they need, anywhere and anytime. Click here for more info. |
