Work from Home Tips

The COVID-19 pandemic and Movement Control Order (MCO) have changed the dynamics of our daily routines. The demand for fast internet has surged exponentially as most people will be at home coping with learning and working.
Here are some recommendations and tips on working or learning via your home internet connection.

Your Device

Internet Connection

  • It is recommended to use the latest type of wireless router (AC wireless router). It provides two types of wireless connection
    • 5 GHz band (recommended)
      • Best use if you are sitting near to the router (the device at your home that have antennas)
      • More available channels, so less radio wave interference with neighbor’s routers
    • 2.4 Ghz band
      • Best use if you are sitting further from the router
      • Limited number of channels, prone to radio wave interference, may work slower.
  • It is best to use wired connection. Connect your notebook using internet cables to the router.
  • Minimize or refrain from using any streaming TV/video services (ie Netflix, HyppTv, Android TV, Apple TV) from any devices (mobile devices, android box, TV) while you are working/learning. Most of your internet connection bandwidth will be consumed as streaming service uses very high bandwidth.
  • Number of devices connected to your home internet will also influence your connection speed to the internet. Given that you have a definite number of internet speeds based on the internet package that you’ve subscribed to, the lesser the number of devices connected, the better your internet connection would be.


  • Ensure your device is protected with an antivirus software. It is important that your antivirus is updated regularly.
  • Update your Windows/MacOS/Linux regularly.

Self Service Password Reset

  • Monash IT Account - Register yourself to the Self Service Password Reset. The service will reset and send you the new password via mobile phone immediately. This is useful when you forget your password and eliminate the need to call ITS Service Desk. Complete the registration here.
  • Network  Password Reset -  click here for self reset.