Work from Home Tips

The COVID-19 pandemic and Movement Control Order (MCO) have changed the dynamics of our daily routines. The demand for fast internet has surged exponentially as most people will be at home coping with learning and working.
Here are some recommendations and tips on working or learning via your home internet connection.

Your Device

Equipment To Support WFH for Staff

  • Staff are able to take campus IT assets home. You are encourage to disconnect the equipment and transport them home yourselves, please contact the ITS Service Desk should you need technical assistance in dismantling your desktop.
  • Please refer to this Guide on Bringing Your Desktop home which contains a step-by-step process on how to dismantle your IT equipment, safely transport it and reconnect it at home.

Internet Connection

  • It is recommended to use the latest type of wireless router (AC wireless router). It provides two types of wireless connection
    • 5 GHz band (recommended)
      • Best use if you are sitting near to the router (the device at your home that have antennas)
      • More available channels, so less radio wave interference with neighbor’s routers
    • 2.4 Ghz band
      • Best use if you are sitting further from the router
      • Limited number of channels, prone to radio wave interference, may work slower.
  • It is best to use wired connection. Connect your notebook using internet cables to the router.
  • Minimize or refrain from using any streaming TV/video services (ie Netflix, HyppTv, Android TV, Apple TV) from any devices (mobile devices, android box, TV) while you are working/learning. Most of your internet connection bandwidth will be consumed as streaming service uses very high bandwidth.
  • Number of devices connected to your home internet will also influence your connection speed to the internet. Given that you have a definite number of internet speeds based on the internet package that you’ve subscribed to, the lesser the number of devices connected, the better your internet connection would be.


  • Ensure your device is protected with an antivirus software. It is important that your antivirus is updated regularly.
  • If you don't have antivirus software installed, you may download one from ITS website. Complete the steps accordingly.
  • Update your Windows/MacOS/Linux regularly.


  • Register yourself to the Self Service Password Reset. The service will reset and send you the new password via mobile phone immediately. This is useful when you forget your password and eliminate the need to call ITS Service Desk.
  • Complete the registration here.


We recommend that you do a ping test, before you attempt the exam, to know about your connectivity to Moodle. You may do this when experiencing slowness using Moodle as well.

  • Open a command prompt window and type “ping” and see if the ping result return time is less than 120ms (milliseconds). Search “cmd” from windows search field and select.
  • Type “ping” to start the ping to Moodle site, and press enter.
  • Read the time value and round trip times in milli-seconds . It should not be more than 120ms.
  • If your ping result is more than 120ms, you have an issue with your home internet connection.
  • But if it is less than 120ms and you are still experiencing slowness, the issue might be related to your device or Moodle host server. Proceed to call ITS Service Desk at 03 5514 6200 for us to assist you.