Staff Frequently Asked Questions (FAQ)

How do I reset my Monash IT (email) password?

If you ever forget your password, you can reset it yourself using the self-service password reset facility.

Register your mobile number at this link https://identity.monash.edu. The system will send you a one-time code via short message services (SMS) to help you reset your password.

How do I reset my Network password?

You may reset your network password at this link https://mumsspr.monash.edu.my.

Please take note that your Network password expires every six months which can be renewed at the same link.

I have changed my mobile phone, how do I reset MFA (Okta Verify / Google Authenticator)?

To ensure you have continuous access to your Monash account, you'll need to set up Okta Verify / Google Authenticator on your new phone.

It's easier if you have both your new and old phone.
Go to this link https://identity.monash.edu and click the MFA tab to proceed with the reset.

If you don't have your old device and find you're locked out of your Monash account, you can use this self-service MFA reset tool link https://identity.monash.edu/mfa-reset to get back into your account.

Click here for more information on MFA at Monash.

I have a problem with my Monash laptop. How do I log this to the IT team?Please log a ticket at IT Service Request Portal by submitting the Fault Report form.
How to install software on Monash devices?

In the search field of the Windows taskbar (at the bottom of your screen), type Software Center.

Open the Software Center and select the application you'd like to install (you can use the search function for quick results). Click Install.

Should you find the software needed is not on the list, please submit a Software Installation form at our IT Service Request Portal to request installation.

Is there any free software provided for personal devices?Yes, the campus provides free software for staff personal devices. Click this Software Catalog for the installation on the staff’s BYOD.

*Bring Your Own Device (BYOD)