Our service commitment to you
At Monash Connect, we place our customers at the center of everything we do. Our friendly, knowledgeable staff are here to provide you with support, information and advice when you need it.
Our commitment to you
Due to a high demand on our services during the COVID-19 situation, our response times may be longer than usual. We appreciate your patience during this time.
We’re committed to getting things right first time, with a service that is accurate, reliable, and easy to access. We aim to provide you with a stress-free experience tailored to your needs. Our staff will always communicate with you in a way that respects differences in culture, gender, and ethnicity.
What we do
Monash Malaysia Connect is committed to strengthening student engagement by providing support services for all students, which includes:
- information on alternative pathways into Monash University
- enrolment assistance
- ID cards (M-Pass)
- fee payment information and services
- student transcripts, letters and forms
Our international support services include:
- Pre-Arrival Orientation Webinar
- International Student Information Session
- General support and referral to university services
- Accommodation information and advice
- Programs and activities for international students
- Student Advisory and Support for matters of concern and emergency incidents