We are here to help you

Reach out to us

We are here for you. We're listening and we want to help.
Things are changing, and we understand that you might have questions as you are adjusting to studying online.
This site has been put together to provide you with the right contact and support.
We are ready to speak with you via live chat, email or telephone.

And, don't worry, if you don't know who to contact, call us on our general line
from 9am to 5pm (Malaysia time) and our friendly staff will help point you in the right direction.

Tel: +603 5514 6000

Course Management Office

Do you need to contact someone about your current course or study plan? The best place to start is the Course Management Office in your School.

Student Advisory Services

Live chat with us

If you have any enquiry on any of the following, our Student Advisory Services team can assist:


Tel: +603 5514 6000+603 5514 5614

Live chat with us Raise a ticket

IT Services

Tel: +603 5514 6200
Email: servicedesk.my@monash.edu

Live chat with us

Library and Learning Commons

Tel : +603 5514 5816
Email: mum-lib-contact@monash.edu

Live chat with us

Feedback and complaint

We hope all our students have positive relationships with our staff and enjoy their experience at Monash University. If you're experiencing any issues while you're studying with us, we want to help resolve them. Email us directly.

Email: mum-complaints@monash.edu

COVID-19 Updates

In response to COVID-19, we're continuing to adapt our operations. View our latest COVID-19 updates for students. You will need to log in with your student account.