How to make a complaint
How to make a complaint
We want all our students to have positive relationships with our staff and enjoy their experience at Monash University Malaysia. So if you're experiencing any issues while you're studying with us, we’ll try to resolve them.
We treat all complaints sensitively and you won't be disadvantaged by raising a concern. If you're an international student, there's no risk to your enrolment or visa status due to making a complaint.
Who can submit a complaint
You can only submit a complaint about something that you’ve experienced or has impacted you. Complaints can’t be made on behalf of others or by groups of affected students.
Assessment-related complaints
You won’t be able to contact teaching staff directly about an assessment-related issue during the marking process for that assessment. If you make a formal complaint about an assessment (or thesis examination), the matter won’t be investigated until the marking process is complete.
Feedback
If you make a formal complaint about an assessment (or thesis examination), the matter won’t be investigated until the marking process is complete.
Stages of complaint
