Medical insurance

Ministry of Education Malaysia (MOE) requires all international students to have a valid Medical Insurance policy throughout their period of study in Malaysia (a valid insurance cover must be procured for the duration of the student pass issued by the Immigration Department of Malaysia).

You will be insured from the date you enter Malaysia by informing us of your arrival date. All international students must be covered by a locally purchased medical insurance scheme.

It is your responsibility to renew your Student Pass on a timely basis to ensure that you have uninterrupted insurance coverage throughout the entire duration of your studies in Malaysia.

Effective 1st January 2021, Monash Malaysia will be changing our insurance medical provider from AIG to AXA. If you were previously insured with AIG up until 31 December 2020, you may submit your claims to AIG. This applies to you if you visited a clinic or hospital on or before 31 December 2020. For information related to AIG insurance, click the button below.

AIG insurance provider information

General Information

For further information about medical insurance covering international students studying at Monash University Malaysia, please see below.

Accessibility

You will be able to access the MiCare portal and app from mid-January 2021 onwards.

Claim

To make a claim for medical expenses, you need to first check the date of your medical bills and receipts.

If you visited a clinic or hospital on or before 31 December 2020, you will need to refer here on how to make a claim to AIG.

If you visited a clinic or hospital on or after 1 January 2021, you are advised to retain all medical bills and receipts for the purposes of making an e-Claim via the MiCare portal and app, which will be available from mid-January 2021 onwards.

Panel Clinics and Hospital

Please see below for the nearest panel clinics and hospitals in the Sunway area. If you require medical attention, please download the list for other panel clinics and hospitals in your area.

Medical Treatment

If you visited a clinic or hospital on or before 31 December 2020, you will need to refer here on how to make a claim.

For any visits to a clinic (whether panel or non-panel) on or after 1 January 2021, you are advised to retain all medical bills and receipts for the purposes of making an e-Claim. e-Claims will be available from mid-January 2021 onwards.

If you need emergency medical treatment and need to be admitted to a hospital overnight, on or after 1 January 2021, please contact the AXA helpline on 016 345 5576 with assistance on hospital admissions.

Contact

For hospital admissions, please contact the AXA helpline on 016 345 5576.

MiCare 24 hours hotline is available at 1-300-88-9979

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