Medical insurance

Ministry of Higher Education Malaysia (MOHE) requires all international students to have a valid Medical Insurance policy throughout their period of study in Malaysia (a valid insurance cover must be procured for the duration of the student pass issued by the Immigration Department of Malaysia). Proof of medical insurance coverage is required to complete the Student Pass endorsement.

Effective 1st January 2021, AXA is the appointed medical insurance provider for all Monash Malaysia students.

You must purchase medical insurance through Monash University Malaysia. This is mandatory for every international student studying with us. You may purchase your own insurance to supplement or obtain additional insurance coverage for yourself, over and above the mandatory medical insurance.

You will be insured from the date you enter Malaysia by informing us of your arrival date. All international students must be covered by a locally purchased medical insurance scheme.

It is your responsibility to renew your Student Pass on a timely basis to ensure that you have uninterrupted insurance coverage throughout the entire duration of your studies in Malaysia.

General Information

To find what is covered under the policy, you may view the policy here.

For further questions on your insurance policy, kindly contact the insurance company or the third party administrator. Refer to Contact at the end of this page.


Students insured under AXA should be able to access the MiCare portal and app to view their insurance details.

Please note that it may take up to 14 working days for your details to be made available on MiCare MyMed Apps from the time a request is made to the insurance company for your insurance cover note.

Medical Treatment

For any visits to a clinic (whether panel or non-panel) on or after 1 January 2021, you are advised to retain all medical bills and receipts for the purposes of making an e-Claim. All claims must be submitted within 90 days of the event.

If you need emergency medical treatment and need to be admitted to a hospital overnight, on or after 1 January 2021, please contact the AXA helpline on 016 345 5576 with assistance on hospital admissions.

Panel Clinics and Hospital

Please see below for the nearest panel clinics and hospitals in the Sunway area. If you require medical attention, please download the list for other panel clinics and hospitals in your area.

Submitting a claim

To make a claim for medical expenses, you need to first check the date of your medical bills and receipts.


For hospital admissions, please contact the AXA helpline on 016 345 5576.

MiCare 24 hours hotline is available at 1-300-88-9979

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