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FAQs
FAQs for new international students

FAQs for new international students

Before arrival

What should I do when I receive my Visa Approval Letter (VAL)?

If a Single Entry Visa (SEV) is required for your country of origin, apply for one at the nearest Malaysian Embassy or Consulate before making any travel arrangements. Please refer to the Education Malaysia Global Services's website for more information on SEV required countries.
Book a flight to report at Monash University Malaysia about one (1) week prior to Orientation.
Make arrangements for your accommodation.
Submit your arrival and flight details using the Airport Arrival Form. Request for airport pickup 7 days before your departure, if needed.
Buy some local currency – Ringgit Malaysia, if available.

What is single-entry visa (SEV) and how do I obtain one?

It is issued to foreign nationals who require a visa to enter Malaysia. It is valid for a single-entry and for a period of 3 months. In order to apply for SEV, you are required to submit the following documents to the nearest Malaysia Embassy/ Consulate in your country:

IM47 form
a copy of Monash Letter of Offer
Visa Approval Letter (VAL issued by the Immigration Department of Malaysia
original copy Visa with Reference letter

What is the total cost of a new student pass?

Typically, the fee charged for a new student pass (with 12 months validity) is ~RM2,330.00. It covers the following costs:

No.	Item		Estimated cost (RM)
1.	EMGS fees	Application processing fee	RM1060
		Student pass fee	RM60
		eVAL fee	RM159
		i-Kad	RM50
		Multiple entry visa fee	RM50
		Medical screening fee	RM250
2.	Medical and health insurance		RM769

Effective March 2015, new Indonesian students whose course duration is at least 2 years are now issued with a student pass of 24-month validity. The fee charged for a 24-months student pass is ~RM3,340. It covers the following costs:

No.	Item		Estimated cost (RM)
1.	EMGS fees	Application processing fee	RM1208
		Student pass fee	RM120
		eVAL fee	RM159
		i-Kad	RM100
		Multiple entry visa fee	RM100
		Medical screening fee	RM250
2.	Medical and health insurance		RM1538

What is the best time to arrive?

You should arrive at least a week prior to Orientation. This will allow ample time for you to settle in.

Upon arrival

What should I do after arriving at Monash University Malaysia?

Report in person at the International Student Pass (ISP) office, located at Building 2, Level 2, counter 7 besides Counselling Services.
A copy of the Health Examination Report will be given to you and the ISP office will guide you on the post-arrival medical screening.
Obtain a letter from the ISP office for opening of bank account.
Complete your medical screening at a clinic appointed by the Education Malaysia Global Services (EMGS) within 7 days of arrival in Malaysia.
Attend Orientation including the briefing for international students. More information is available at our Orientation webpage.

When should I submit my original passport to the ISP office?

You must submit your original passport to the ISP office immediately upon completing the medical screening. Please ensure that you have opened a bank account prior to submitting your passport for endorsement.

In addition to your original passport, please submit the following documents:

A copy of the information page of your passport
A copy of the current entry stamp of your passport
Original acknowledgement receipt from the panel clinic - medical screening
A copy of international certification of vaccination & yellow fever certificate (only applicable to students coming from yellow fever prone countries)
A copy of Visa Approval Letter (VAL)

What is medical screening?

Medical screening comprises general health examination and several tests by a certified medical doctor including blood and urine tests.

All new international students are required to do a post-arrival medical screening. Click here for a list of EMGS appointed clinics or hospitals. You must complete your medical screening and submit your passport to the International Student Pass office within seven (7) days of your arrival for your student pass endorsement.

How do I open a bank account in Malaysia?

As a student, you are able to open a bank account with any local bank. However, you need to get a letter from the ISP office in order to apply for a bank account. You must have your original passport with you when you apply for a bank account.

What is a special pass?

A special pass is a temporary pass issued by the Immigration Department of Malaysia. It is usually valid for 14-30 calendar days. If you change your course or the institution of study, you will need to apply for at least one special pass whilst waiting for the approval of your new student pass (for the new course or institution).

Each special pass costs RM100 and you will need to pay for it. The application for a special pass is subject to approval by the Immigration Department of Malaysia.

What is an i-Kad and what information does it contain?

Once your student pass has been endorsed on your passport, you will be issued with an i-Kad, a biometric residence permit which bears your photo and other information to verify your identity. A valid i-Kad is the only substitute identification document for foreign nationals recognised by the Department of Immigration in Peninsular Malaysia and must be kept with you at all times. Note that i-Kad is not a replacement document for international travel or travels between Peninsular Malaysia, Sabah and Sarawak.

How do I apply for an i-Kad?

i-Kad application will be done simultaneously with the student pass or renewal application. For students who have applied for a one-off student pass, we will submit your i-Kad renewal application directly to EMGS.

What happens if I lose or damage my i-Kad?

You are required to lodge a police report and a copy of the report needs to be submitted to the International Student Pass office to facilitate the re-issuance of i-Kad from EMGS.

Below are the charges for loss or damage of the i-Kad:

Damage - RM150
Lost (1st request) - RM150
Lost (2nd request) - RM300
Lost (3rd request) - RM500
subsequent losses - RM500

What is Acknowledgement of Receipt – Passport?

The Acknowledgement of Receipt – Passport is a document issued to you by the ISP office upon receipt of your original passport for the processing of your student pass application. It serves as proof that Monash University Malaysia has collected your original passport for endorsement by Immigration Department of Malaysia. You must produce this document when you collect your original passport from the ISP office.

When can I make travel arrangements to leave Peninsula Malaysia?

You are advised not to make any arrangements to leave the country or visit Sabah/Sarawak in East Malaysia until your passport is endorsed and returned to you

What should I do if I am stopped by a police officer?

You should stay calm and listen attentively to the police officer. Seek clarification when needed. Produce your original passport and i-Kad, if you are asked to do so. If you have submitted your original passport to the ISP office for processing of student pass application, you should produce the original copy of the Payment Memo and/or Acknowledgement of Receipt – Passport.

If the police requests for further proof of identity, you should inform him/her that you are a student of Monash University Malaysia.

Contact the Monash University Malaysia emergency number at +603 5514 6333 or International Student Support at +6019 272 5859 for assistance.

Can I work part-time whilst on a student pass?

Under a student pass, you are permitted to work part-time with not more than 20 hours per week at the following places during semester breaks:

Hotels
Mini markets
Petrol stations
Restaurants

You must first apply for permission to work through the International Student Pass Office and approval is granted by the Immigration Department of Malaysia on a case to case basis.

Others

If I discontinue my course, can I get a refund for student pass related fees?

Yes, you can apply for a refund for the following fees:

Education Malaysia Global Services (EMGS) Student Pass Application Fee:

	Refund method
Submitted your student pass application through EMGS portal	You have to apply for a refund directly through the EMGS portal
Monash submitted student pass application on your behalf	Monash will apply for a refund directly from EMGS

Refer to EMGS Refund Policy to check the types of fee that are eligible for refund (except medical screening fee and insurance premium fee).

Insurance premium fee if the unutilised insurance period is more than 7 months and there were no claims made under the Insurance Policy. In the event that the student qualifies for a refund, the refundable Insurance Premium Fee will be prorated in accordance with the Insurer’s policy. Approval for a refund is at the discretion of the insurance provider.