Complaints and grievances

Before you make a formal complaint, check that you have:

1. Considered ways to resolve the complaint informally
2. Talked to your Course Management Office or Research Management Office (as applicable) or the Student Support Officer for advice.

If you haven't been able to resolve your complaint by talking to the relevant people, you can lodge a formal complaint to the relevant grievance officer, using the Grievance Lodgement form.

The grievance officer will acknowledge they've received your formal complaint, and will provide you with information about support services that might help. They will also:

• direct your complaint to the appropriate person and let you know what's happening
• ask you for more information or to attend a meeting (if necessary).

Once you've lodged a formal complaint, it's important that you:

1. Keep a record of discussions, actions and dates
2. Make yourself available for meetings as required
3. Respect the confidentiality of those involved in the investigation
4. Check the relevant policies and procedures

Depending on the nature of your complaint, you should check processes for coursework or research degree complaints.