If you're still not happy about the situation, you can appeal the University Student Ombudsman's decision to the Victorian Ombudsman. Depending on the nature of the complaint, the Victorian Ombudsman may investigate the matter.
This would involve situations where you are affected either by an action of Monash University or that of Monash University Malaysia, when acting on behalf of Monash University.
Typical examples include matters involving administrative actions in relation to enrolments and exclusions.
Making a complaint can be stressful, and rules and regulations can be confusing. If you feel you need advice or support at any stage in this process you can always contact our Student Advisory and Support Officer by email at mum.student.support@monash.edu or in person at the Student Experience Office, Building 2, Level 2.