Monash Connect launches to enhance student support
Monash Connect officially launched on 22 October 2026, marking a significant milestone in enhancing how students access support at Monash University Malaysia.
Beyond a refreshed physical presence on campus, Monash Connect introduced an enhanced digital experience with a new version of MoVA, available in the Monash Study app and on the web for Malaysia-based students.
Powered by AI, MoVA generates answers using approved Monash University information sources, including the Monash Malaysia student website, giving 24/7 access to information for routine administrative enquiries.
The Ask MoVA NFC card available for staff.
Staff were also provided with the Ask MoVA NFC card to make interactions with students easier and more convenient. During consultations, staff can simply tap the card on a student’s phone to connect them directly to the MoVA Virtual Assistant, directing them to access information and support more easily.
Professor Adeeba officiating the launch.
The launch was officiated by Professor Dato’ Dr Adeeba Kamarulzaman, President and Pro Vice-Chancellor of Monash University Malaysia, who welcomed delegates from Monash University and credited cross-campus collaboration for driving the project forward .
Highlighting the importance of timely and accurate support during a period of rapid university growth, Professor Adeeba noted that the project addresses a critical need.
“The aim is to ensure students are not waiting in line for a long time just to answer a simple question,” she said. “Knowing where to turn when they need help can make a real difference to their university experience. Monash Connect gives our students a clearer starting point for enquiries, with more connected support both online and in person.”
Professor Claire Macken reflects on the cross-campus collaboration behind Monash Connect.
Reflecting on the cross-campus collaboration behind the initiative, Professor Claire Macken, Pro Vice-Chancellor and President of Monash University Indonesia, and Senior Academic Director, Student Services and Success, Office of the Deputy Vice-Chancellor (Student Experience) and Senior Vice-President, emphasised the collaborative efforts that brought Monash Connect to life.
The initiative began as a collaboration between Australia and Malaysia and has since expanded to include Indonesia, with Monash Connect serving as a model to inform similar efforts in Australia.
“I’m so proud of this project, which brings Australia and Malaysia together, with Indonesia now joining the collaboration. I’m really looking forward to seeing this space come to life with students,” she said.
The launch continued with a live demonstration of MoVA by our students, showcasing how our community could use the platform and recognising its features. The event concluded with a networking session followed by lunch.
With the use of AI-powered assistance for enquiries and access to staff for more complex concerns, Monash Connect strengthens the University’s approach to student support. This initiative reflects Monash Malaysia’s ongoing commitment to delivering a seamless and supportive student experience.
For more information about Monash Connect, please visit our website.